Woven Vale – Return & Refund Policy

At Woven Vale, we’re committed to providing stylish, comfortable, and high-quality rugs, runners, mats, and floor coverings. If something is wrong with your order, our team will review the issue and help with an appropriate solution.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

You contact us within this period

The item is unused and in its original packaging

The item is damaged, defective, or incorrect

The item has not been washed, cut, altered, stained, or used

🚫 Non-Refundable Items

We do not accept returns for:

Items that have been used, washed, stained, cut, or altered after delivery

Items returned without their original packaging

Custom-sized or made-to-order rugs

Final sale or discounted items where stated at the time of purchase

Products marked as non-returnable at checkout

Items damaged due to misuse or improper handling

Products damaged by unsuitable cleaning methods or chemicals

Damage caused by pets, sharp objects, excessive moisture, heat, or improper storage

📝 How to Request a Return

To request a return, please contact our support team and provide:

Your order number

A brief explanation of the issue

Clear photos of the product and packaging where applicable

For damaged or defective items, we may request additional photos showing the affected area.

🔄 Return & Refund Process

1. Review & Approval

Our team will review your request and may ask for additional information before approving the return.

2. Return Instructions

If your request is approved, we will provide:

Return address

Shipping instructions

📦 Return shipping costs are the customer’s responsibility unless:

The item is defective

The item arrived damaged

The wrong item was delivered

3. Refund Issuance

Once your returned item has been received and inspected:

Your refund will be issued to the original payment method

Processing usually takes 5 to 7 business days, depending on your payment provider

Your bank or payment provider may require additional time for the refunded amount to appear in your account.

📌 Important Notes

All returns must be approved before being sent back.

Items must be returned in their original condition and packaging.

Shipping fees are non-refundable unless the item is faulty, damaged, or incorrect.

Products showing signs of use, stains, washing, cutting, alteration, or missing packaging may be rejected.

Please check product dimensions, materials, colors, and care instructions before placing your order.

Minor variations in weave, texture, pattern placement, or color may occur depending on the material and manufacturing process.

Repeated or suspicious return requests may be reviewed and declined where permitted by applicable law.

💬 Need Help?

If you have questions about returns, refunds, damaged products, or incorrect orders, please visit our Contact Us page.

Our support team will assist you with eligible return and refund requests for your Woven Vale order.