Woven Vale – Terms & Conditions

Welcome to Woven Vale, your destination for stylish, comfortable, and high-quality rugs, runners, floor coverings, and home décor designed to bring warmth and character to your space.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer
An individual purchasing products for personal, non-commercial use.

Distance Contract
A purchase made through our website without physical interaction.

Durable Medium
Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the Woven Vale website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, it will be interpreted in favor of the consumer where required by applicable law.

3. Company Information

Company Name: GOCHME SOLUTIONS LIMITED
Registration: 79881996
Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG

4. Our Offer

At Woven Vale, we are committed to:

Providing high-quality rugs, runners, mats, and floor coverings

Offering products suitable for living rooms, bedrooms, hallways, dining areas, and other home spaces

Displaying accurate product descriptions, measurements, materials, and product images

Providing clear pricing, with applicable taxes and shipping charges shown at checkout

Keeping product availability updated whenever possible

5. Order Process

Orders are confirmed after full payment is received.

You will receive a confirmation email after checkout.

Payments are securely processed through trusted third-party payment providers.

Woven Vale reserves the right to cancel orders due to suspected fraud, pricing errors, payment issues, or stock availability.

6. Right of Withdrawal

Eligible products may be returned within 14 days of delivery.

To qualify:

The item must be unused

The item must be returned in its original packaging

The item must be in resellable condition

The rug or floor covering must not show signs of staining, washing, cutting, alteration, or prolonged use

7. Returns & Refunds

Return shipping costs are the customer’s responsibility unless the product is defective, damaged upon arrival, or incorrect.

Items must be returned in their original condition and packaging.

Approved refunds will be issued to the original payment method.

Products showing signs of use, staining, washing, modification, or damage after delivery may not qualify for a return unless they were defective when received.

8. Pricing

All prices are listed in USD.

Woven Vale reserves the right to correct pricing errors at any time.

International customers are responsible for customs duties, import taxes, or other applicable charges where required.

9. Product Quality & Warranty

All products are checked before shipping.

Please keep in mind:

Product colors may vary slightly due to lighting, photography, or screen settings

Minor differences in texture, weave, pattern placement, or dimensions may occur due to manufacturing methods and materials

Natural fibers and woven materials may have small variations that are part of the product’s finish

Customers should check rug dimensions, materials, care instructions, and room suitability before placing an order.

Any product issue should be reported within 14 days of delivery.

Warranty does not cover:

Misuse or improper handling

Normal wear and tear

Damage caused by incorrect washing or cleaning

Stains caused after delivery

Damage caused by moisture, excessive heat, or prolonged direct sunlight

Damage caused by pets, sharp objects, heavy furniture, or improper storage

Damage caused by cutting, trimming, or altering the product

Color changes caused by unsuitable cleaning products

10. Shipping & Delivery

Orders are shipped to the address provided at checkout.

Delivery may take approximately 7 to 14 days, depending on the destination and shipping conditions.

Delays may occur due to customs, courier services, weather conditions, public holidays, or high order volumes.

If an order is confirmed as lost or delivery cannot be completed, Woven Vale may offer a replacement or refund where applicable.

11. Payments

Full payment is required at checkout.

We accept major credit cards, debit cards, PayPal, and other secure payment methods available on our website.

For payment-related concerns, please contact our support team.

12. Complaints & Customer Support

Please report product or order issues within 7 days of receiving your order.

Our support team aims to respond within 14 business days.

Eligible complaints may be resolved through:

Replacement

Refund

Store credit, where applicable

The available solution may depend on the nature of the issue and applicable consumer protection requirements.

13. Dispute Resolution

Woven Vale aims to resolve customer disputes fairly and efficiently.

If a dispute cannot be resolved directly, it may be referred to an independent mediator or another appropriate dispute resolution process where applicable.

14. Force Majeure

Woven Vale is not responsible for delays or failures caused by circumstances beyond our reasonable control, such as natural disasters, shipping disruptions, supply chain interruptions, government restrictions, or customs delays.

15. Governing Law

These Terms are governed by applicable laws unless local consumer protection laws provide additional rights or protections.

16. Changes to Terms

Woven Vale reserves the right to update these Terms & Conditions at any time.

Any updated version will apply from the date it is published on our website.