Woven Vale – Delivery Information

At Woven Vale, every order is handled with care from our warehouse to your doorstep. Whether you are ordering rugs, runners, mats, or other floor coverings, we aim to make sure your products arrive safely, securely, and in good condition.

🚚 Delivery Options & Shipping Costs

Shipping costs are calculated automatically at checkout based on your location and order details.

Estimated Delivery Times

Standard Delivery
4 to 7 working days

Express Delivery
3 to 5 working days

Priority Delivery
2 to 4 working days

Delivery times may vary depending on your location, particularly for remote areas.

🚛 Logistics Method

At Woven Vale, all orders are shipped through trusted third-party logistics and courier providers.

Depending on your destination, your order may be delivered by local or international shipping companies.

Once your order is dispatched, you will receive a tracking number by email or SMS where available, allowing you to follow your shipment until it reaches your delivery address.

Deliveries may be completed through standard courier services, express shipping providers, or local last-mile delivery services depending on destination and service availability.

📦 Packaging & Handling

Every Woven Vale order is:

Carefully packed to help protect the rug or floor covering during transit

Securely wrapped and sealed for delivery

Quality-checked before dispatch

Larger rugs may be rolled or folded depending on their size, material, and shipping requirements.

Minor creases caused during transportation may occur and usually settle after the rug is unpacked and laid flat.

🎁 Gifting a Woven Vale Order

Want to send a rug or home décor piece as a gift?

You may be able to include a personalized message during checkout where this option is available.

Selected orders may also qualify for gift-ready packaging.

📅 Delivery Schedule

Delivery Days

Monday to Friday

No Deliveries

Weekends or public holidays

Order Cut-Off Time

Orders placed before 1:00 PM may be shipped on the same business day.

Orders placed after 1:00 PM may be shipped on the next business day.

⚠️ Important Notes

Remote Areas

Delivery may require additional time or shipping charges.

Missed Deliveries

Additional delivery charges may apply if repeated delivery attempts are required.

Incorrect Address

Please check that your shipping details are complete and accurate before placing your order.

Woven Vale may not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

📸 Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product:

Contact us within 48 hours of delivery

Provide clear photos showing the rug, packaging, and affected area

Keep the original packaging until your request has been reviewed

Where applicable, we may provide a replacement or refund after reviewing the issue.

📦 Track Your Order

Once your order has been shipped, you may receive:

A tracking link by email or SMS

Delivery status updates from the courier

Tracking availability may vary depending on the shipping provider used for your order.

💬 Need Assistance?

If you have questions about shipping, tracking, delivery times, or your order, please visit our Contact Us page.

Our support team will assist you with any delivery-related questions regarding your Woven Vale order.